JM Family Enterprises, Inc.: Selectively Outsourcing IT for Increased Business Value
Name
MIT_CISRwp358_JMFamilyCase.pdf
Size
357.22 KB
Format
Adobe PDF
Checksum (MD5)
71cf6cd633f6de1e02a18cb084d16735
Author(s)
Beath, Cynthia M.
Ross, Jeanne W.
Date Issued
April 19, 2006
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Beath, Cynthia M. and Jeanne W. Ross. “JM Family Enterprises, Inc.: Selectively Outsourcing IT for Increased Business Value.” Working paper 358, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2006. https://dspace.mit.edu/handle/1721.1/175270.
Series/Report no.
MIT Sloan School of Management Working Paper 4613-06
CISR Working Paper 358
Abstract
In 2001, JM Family Enterprises (JMFE), the 15th largest privately held company in the United States, began a transformation of its IT services. By 2004, the company was ranked seventh in InformationWeek magazine's listing of most innovative users of IT. JMFE's IT transformation involved rationalization of its technology architecture, adoption of best service practices, data center consolidation and selective outsourcing. This case study emphasizes the role of outsourcing in JMFE's IT transformation. Executives from both JMFE and IBM describe how they have managed the relationship to ensure mutual benefits.
Subjects
Information Technologies
Infrastructure and Operations
Sourcing
Terms of Use
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