Allstate Insurance Company: Building the Capability for IT-enabled Change
Name
MIT_CISRwp361_Allstate.pdf
Size
201.2 KB
Format
Adobe PDF
Checksum (MD5)
5edb55ced440e3e82c54e8e98bdfa2e1
Author(s)
Gibson, Cyrus
Date Issued
September 1, 2006
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Gibson, Cyrus. “Allstate Insurance Company: Building the Capability for IT-enabled Change.” Working paper 361, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2006. https://dspace.mit.edu/handle/1721.1/175271.
Series/Report no.
MIT Sloan School of Management Working Paper 4633-06
CISR Working Paper 361
Abstract
Senior managers in the claims organization of Allstate's property-casualty insurance business became increasingly aware of the importance and difficulties of implementing new IT-enabled process change over the period 2002 to 2006. The case describes building the managerial and organizational capability for systems development and deployment. This capability effort involved creating a new partnership between IT and the claims business, with full responsibility for systems evolving to the business side. Leadership of the effort was facilitative and evolutionary. The change in capability was being tested in 2006 as the first releases of a major new program of IT-related change was beginning to be installed.
Subjects
Business Models
Business Model Transformation
IT Governance
IT-based Business Transformation
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