Information: Let’s Get It Right
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MIT_CISRwp342_InfoLetsGetItRight.pdf
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327.56 KB
Format
Adobe PDF
Checksum (MD5)
731b8464bd54dafa726994cbc30f8f4d
Author(s)
Rockart, John F.
Date Issued
May 1, 2004
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Rockart, John F. “Information: Let’s Get It Right.” Working paper 342, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2004. https://dspace.mit.edu/handle/1721.1/175353.
Series/Report no.
MIT Sloan School of Management Working Paper 4494-04
CISR Working Paper 342
Abstract
The information technology (IT) organization has two major products. These are the effective processing of transactions and the provision of information. For the past several decades, transaction processing, exemplified recently by ERPs, has received the bulk of IT's attention. True, there have been decision support, executive support, knowledge management and balanced scorecard systems put in place in most major corporations. But these, and other information providing capabilities, have almost entirely been done in a one-off manner. Despite the fact that, in most companies today, processes are redesigned before transaction processing systems are built, a full-scale process-based design of the information needs of an organization is rare. This paper presents such an approach at Fleet Bank. The paper suggests that processes underlying the use of information in an organization should be clearly defined before systems in this area are implemented. The success factors for doing this are noted.
Subjects
Information Technologies
Design/Management of the IT Unit
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