The Schindler Group: Driving Innovative Services and Integration with Schindler Digital Business AG
Name
MIT_CISRwp411_Schindler_SebastianRoss.pdf
Size
469.47 KB
Format
Adobe PDF
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7e1df63ac0a5b6518567cb486596b840
Author(s)
Sebastian, Ina M.
Ross, Jeanne W.
Date Issued
April 22, 2016
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Sebastian, Ina M. and Jeanne W. Ross. “The Schindler Group: Driving Innovative Services and Integration with Schindler Digital Business AG.” Working paper 411, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2016. https://dspace.mit.edu/handle/1721.1/175362.
Series/Report no.
MIT Sloan School of Management Working Paper 5223-16
CISR Working Paper 411
Abstract
This vignette describes organizational design changes that have been critical for the Schindler Group s transformation from product-focused engineering company to customer-oriented service provider with a proactive and predictive service model. This is one of a series of vignettes written for the MIT CISR research on Designing Digital Organizations. Vignettes are also available on Kaiser Permanente, Ferrovial, USAA, Principal Financial Group, and Schneider Electric. An in-depth report that discusses the aggregate research results was published in March 2016, Designing Digital Organizations by J.W. Ross, I.M. Sebastian, C.M. Beath, S. Scantlebury, M. Mocker, N.O. Fonstad, M. Kagan, K. Moloney, S.G. Krusell, and the Technology Advantage Practice of The Boston Consulting Group. Case studies from the research on The LEGO Group and Toyota Motor Corporation are also available. A list of publications from the research is provided at the end of this document.
Subjects
Designed for Digital
Business Agility
Digital Innovation
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