Fidelity Investments: Investing in IT for Greater Strategic Impact
Name
MIT_CISRwp395_Fidelity_QuaadgrasRossBeath.pdf
Size
2.23 MB
Format
Adobe PDF
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d066fd78bce8b47d7f50f4545c855313
Author(s)
Quaadgras, Anne
Ross, Jeanne W.
Beath, Cynthia M.
Date Issued
March 19, 2014
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Quaadgras, Anne, Jeanne W. Ross, and Cynthia M. Beath. “Fidelity Investments: Investing in IT for Greater Strategic Impact.” Working paper 395, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2014. https://dspace.mit.edu/handle/1721.1/175380.
Series/Report no.
MIT Sloan School of Management Working Paper 5206-14
CISR Working Paper 395
Abstract
In 2013 Fidelity Investments Asset Management business had a long history of heavy investment in and reliance on information technology. But years of rapidly developed, locally specialized systems were leading to growing costs while increasingly outdated technologies were seen as an obstacle to business change. IT leaders responded to business concerns by proposing a more shared technology environment and a more disciplined approach to IT investment decisions. This case describes how the Asset Management business created new governance, roles, and relationships that generated IT costs savings and faster delivery of new business capabilities. We describe how IT leaders learned to shape demand for IT services making IT a more strategic tool for the business.
Subjects
Assessing Performance and Value
IT investment and portfolio management
Assessing and Communicating IT Value
Business Agility
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