Northwestern Mutual’s Digital Transformation: Redesigning IT
Name
MIT_CISRwp423_NorthwesternMutual_BeathSebastianRoss.pdf
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671.63 KB
Format
Adobe PDF
Checksum (MD5)
9261b57ee91904d1f3d2dbf85ed14a50
Author(s)
Beath, Cynthia M.
Sebastian, Ina M.
Ross, Jeanne W.
Date Issued
October 26, 2017
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Beath, Cynthia M., Ina M. Sebastian, and Jeanne W. Ross. “Northwestern Mutual’s Digital Transformation: Redesigning IT.” Working paper 423, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2017. https://dspace.mit.edu/handle/1721.1/175385.
Series/Report no.
MIT Sloan School of Management Working Paper 6752-17
CISR Working Paper 423
Abstract
While in 2017 Northwestern Mutual had been in business for 160 years, management believed that success in the digital economy would require delivering digital products and services to extend the value that customers were receiving from the company's financial advisors. To support its digital vision, the company's IT unit was adopting agile methodologies and organizational structures and processes to make it innovative and agile like a digital startup. This case describes the journey within Northwestern Mutual's IT unit to becoming agile to scale and delivering digital capabilities.
Subjects
Designed for Digital
Design/Management of the IT Unit
IT-based Business Transformation
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