Caterpillar’s Digital Data Journey
Name
MIT_CISRwp467_CaterpillarDataJourney_WixomRodriguezPiccoliBeath.pdf
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2.72 MB
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Adobe PDF
Checksum (MD5)
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Author(s)
Wixom, Barbara H.
Rodriguez, Joaquin
Piccoli, Gabriele
Beath, Cynthia M.
Date Issued
August 22, 2025
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Wixom, Barbara H., Joaquin Rodriguez, Gabriele Piccoli, and Cynthia M. Beath. “Caterpillar’s Digital Data Journey.” Working paper 467, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2025. https://dspace.mit.edu/handle/1721.1/175394.
Series/Report no.
MIT Sloan School of Management Working Paper 7369-25
CISR Working Paper 467
Abstract
In 2019, Caterpillar Inc. (Caterpillar) announced the goal of doubling its 2016 $14 billion services revenues by 2026. The global manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives committed to establishing a robust digital ecosystem as a core enabler of growth. A cornerstone of this digital vision was a single, reliable data source and scalable digital development platform, which the company would call Helios. By 2025, Caterpillar had established a digital platform that enabled a digital ecosystem of capabilities, including e-commerce, fleet management, and predictive and preventative maintenance. Also, by 2025, Caterpillar had grown services from $14 billion to $24 billion. This case study describes Caterpillar s digital data journey, which involved establishing architecture and infrastructure, as well as how the organization developed data content and delivery and drove adoption, scale, and innovation.
Subjects
Data monetization
Designed for Digital
Information Technologies
Data, AI, and Analytics
Platforms
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