DBS: From the "World's Best Bank" to Building the Future-Ready Enterprise
Name
MIT_CISRwp436_DBS-FutureReadyEnterprise_SiaWeillXu.pdf
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2.93 MB
Format
Adobe PDF
Checksum (MD5)
1beeffd9b5e9bbf33dc782297b3d4367
Author(s)
Sia, Siew Kien
Weill, Peter
Xu, Mou
Date Issued
March 18, 2019
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Sia, Siew Kien, Peter Weill, and Mou Xu. “DBS: From the ‘World's Best Bank’ to Building the Future-Ready Enterprise.” Working paper 436, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2019. https://dspace.mit.edu/handle/1721.1/175412.
Series/Report no.
MIT Sloan School of Management Working Paper 6765-19
CISR Working Paper 436
Abstract
The case presents the second phase of DBS Bank s digital transformation. Upon completing the first phase of the transformation (2009 2014) that radically rewired the entire enterprise for digital innovation, DBS initiated its second digital push in 2015 to address ever-emerging threats from fintech companies and institutional constraints on acquisition-led organic expansion. To DBS, this digital transformation was an ongoing journey in building a next-generation enterprise. It centered on developing the core capabilities to be ready for a digital future by becoming digital to the core, embedding banking in customer journey, and creating a 26,000-person start-up.
Subjects
Business Models
Future Ready/Pathways
Business Agility
Digital Innovation
IT-based Business Transformation
Terms of Use
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