The Cemex Journey to AI at Scale
Name
MIT_CISRwp463_CemexAIatScale_SomehWixomBeathGregory.pdf
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2.09 MB
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Adobe PDF
Checksum (MD5)
9465c84e868527776a9379047d48326b
Author(s)
Someh, Ida A.
Wixom, Barbara H.
Beath, Cynthia M.
Gregory, Robert W.
Date Issued
July 18, 2024
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Someh, Ida A., Barbara H. Wixom, Cynthia M. Beath, and Robert W. Gregory. “The Cemex Journey to AI at Scale.” Working paper 463, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2024. https://dspace.mit.edu/handle/1721.1/175416.
Series/Report no.
MIT Sloan School of Management Working Paper 7365-24
CISR Working Paper 463
Abstract
Headquartered near Monterrey, Mexico, in 2023 Cemex, S.A.B. de C.V. (Cemex) was a $15.6 billion global construction materials company that employed 43,000 people and managed a global supply chain with distribution networks in more than fifty countries. In 2014, Fernando Gonz·lez became CEO and introduced a strategic imperative to deliver superior customer service, resulting in Cemex Go, the first end-to-end digital platform in the construction materials industry. As Cemex established its digital capabilities, the company increasingly built and relied on AI to fuel automated, intelligent business processes. By 2023, the company had incorporated into Cemex Go a collection of interrelated artificial intelligence (AI) models that fueled core components of the order-to-fulfillment process. This working paper describes Cemex s journey to managing AI at Scale, defined as the organizational ability to sustain large numbers of interdependent, production AI models over time. The working paper features the key activities that facilitated the company s AI at Scale progress.
Subjects
Data monetization
Information Technologies
Data, AI, and Analytics
Innovation and Strategy
Organizational Structure and Agility
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