Wolters Kluwer’s Expert Solutions Journey
Name
MIT_CISRwp465_WoltersKluwerExpertSolutions_WixomBeathDuaneVanderMeulen.pdf
Size
931.8 KB
Format
Adobe PDF
Checksum (MD5)
192f046148ebe7aaf205e80c8804f6d9
Author(s)
van der Meulen, Nick
Wixom, Barbara H.
Beath, Cynthia M.
Duane, Ja-Naé
Date Issued
November 21, 2024
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Van der Meulen, Nick, Barbara H. Wixom, Cynthia M. Beath, and Ja-Naé Duane. “Wolters Kluwer’s Expert Solutions Journey.” Working paper 465, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2024. https://dspace.mit.edu/handle/1721.1/175418.
Series/Report no.
MIT Sloan School of Management Working Paper 7367-24
CISR Working Paper 465
Abstract
In 2024, Wolters Kluwer NV was a ¨5.6 billion company based in the Netherlands that provided information, software, and services for accountants, doctors, lawyers, and other professionals. The company employed 21,000 people and served customers in 180 countries from offices in 50 countries. Nancy McKinstry stepped into the role of Wolters Kluwer CEO in 2003 and led the company s digital transformation journey from traditional publishing company to digital services and technology firm. By 2024, the company had established innovation programs, engaged its workforce in data and analytics activities, incorporated AI in about half of its products, and delivered a variety of expert solutions; the company reported that expert solutions contributed to 58 percent of 2023 company revenues. This working paper features the key activities that facilitated the company s expert solutions progress.
Subjects
Business Models
Information Businesses
Data monetization
Information Technologies
Data, AI, and Analytics
Terms of Use
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