Trinity Health: Using Digitization, Unification, and Data Analytics to Tame the Quality, Cost, and Accessibility Problems of Healthcare
Name
MIT_CISRwp385_TrinityHealth_TanriverdiDuRoss.pdf
Size
1.79 MB
Format
Adobe PDF
Checksum (MD5)
cd70c57b9509ff39aed3c2273170282b
Author(s)
Tanriverdi, Huseyin
Du, Kui
Ross, Jeanne W.
Date Issued
December 19, 2011
Publisher
Cambridge, Mass. : Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Series/Report no.
MIT Sloan School of Management Working Paper 4960-11 || CISR Working Paper 385
Abstract
Trinity Health of Novi, Michigan has sought to tame healthcare’s quality, cost, and accessibility problems by using enterprise-wide digitization, unification, and analytical decision making. It started by making strategic commitments to an enterprise-wide digital platform and a unified operating model. These commitments created a foundation for analytical decision making and organizational improvements. Operating units across the enterprise sought to adopt standardized information systems applications, standardized clinical and operational processes, and standardized data types and definitions. The standardization of applications, processes, and data definitions increased the quality of performance metrics and fostered performance benchmarking across similar operating units. Transparency of performance results strengthened accountability and fostered collaboration and best practice sharing across operating units. Lower performing units started to learn and adopt the best practices of higher performing units. This organizational learning enabled Trinity Health to increase the quality and efficiency of its care. The resources freed up by the efficiencies were used to increase the accessibility of Trinity Health’s services to poor and uninsured patient populations. Going forward, Trinity Health faces challenges in maintaining and upgrading its digitization, unification, and analytics foundation as it acquires new entities and co-evolves with the rapidly changing healthcare industry; expanding the foundation to all entities in its continuum of care; and building more sophisticated analytical skills and expertise to enable a more predictive enterprise.
Subjects
CISR Working Paper No. 385 Title: Trinity Health: Using Digitization
digitization
Unification
healthcare
and Data Analytics to Tame the Quality
data analytics
Cost
and Accessibility Problems of Healthcare digitization
unification
data analytics
healthcare
Trinity Health
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