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dc.contributor.authorBeath, Cynthia
dc.contributor.authorRoss, Jeanne W.
dc.date.accessioned2005-09-23T19:20:25Z
dc.date.available2005-09-23T19:20:25Z
dc.date.issued2005-09-23T19:20:25Z
dc.identifier.urihttp://hdl.handle.net/1721.1/27858
dc.description.abstractEFunds Corporation is the third largest business process outsourcing (BPO) provider in India. Specializing in the financial services, retail and telecommunications industries, EFunds offers financial services, customer services and transaction intensive applications. In early 2005 EFunds was assessing how it could garner a larger share of the growing offshore BPO market. EFunds management was focusing on honing three distinctive competencies: robust IT support, business process expertise, and its unique customer qualification methodology. But to really grow its business EFunds also needed to help customers recognize how BPO could make them stronger.en
dc.format.extent193891 bytes
dc.format.mimetypeapplication/pdf
dc.language.isoen_USen
dc.relation.ispartofseriesMIT Sloan School of Management Working Paperen
dc.relation.ispartofseries4561-05en
dc.relation.ispartofseriesCISR Working Paper No.en
dc.relation.ispartofseries354en
dc.subjectRetail, business modelen
dc.subjectIT and information managementen
dc.subjectIT enabled strategyen
dc.subjectoutsourcingen
dc.titleDelivering on the Vendor's Value Proposition: Business Process Outsourcing at EFundsen
dc.typeWorking Paperen


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