Show simple item record

dc.contributor.authorWoerner, Stephanie L.
dc.contributor.authorYates, JoAnne
dc.contributor.authorOrlikowski, Wanda J.
dc.date.accessioned2007-04-20T19:04:16Z
dc.date.available2007-04-20T19:04:16Z
dc.date.issued2007-04-20T19:04:16Z
dc.identifier.urihttp://hdl.handle.net/1721.1/37284
dc.description.abstractThis paper explores the critical role conversational coherence plays in facilitating the ongoing, distributed work of one virtual team as they engage in instant messaging (IM) conversations to communicate, coordinate, and collaborate. In studying the IM conversations of team members over the course of a month, a number of challenges to coherence emerged as they communicated with each other and worked together. These challenges include two previously identified challenges—lack of simultaneous feedback, and disrupted turn adjacency—and two additional challenges: multi-tasking, and authority. We describe the team’s responses to these challenges and conclude by discussing implications for research.en
dc.language.isoen_USen
dc.relation.ispartofseriesMIT Sloan School of Management Working Paperen
dc.relation.ispartofseries4630-06en
dc.subjectInstant Messagingen
dc.titleConversational Coherence in Instant Messaging and Getting Work Doneen
dc.typeWorking Paperen


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record