| dc.contributor.advisor | Richard C. Larson. | en_US |
| dc.contributor.author | Katz, Karen L | en_US |
| dc.contributor.author | Martin, Blaire R | en_US |
| dc.contributor.other | Sloan School of Management. | en_US |
| dc.date.accessioned | 2007-06-28T12:25:50Z | |
| dc.date.available | 2007-06-28T12:25:50Z | |
| dc.date.copyright | 1989 | en_US |
| dc.date.issued | 1989 | en_US |
| dc.identifier.uri | http://hdl.handle.net/1721.1/37703 | |
| dc.description | Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1989. | en_US |
| dc.description | Includes bibliographical references (leaves 112-113). | en_US |
| dc.description.statementofresponsibility | by Karen L. Katz and Blaire R. Martin. | en_US |
| dc.format.extent | 113 leaves | en_US |
| dc.language.iso | eng | en_US |
| dc.publisher | Massachusetts Institute of Technology | en_US |
| dc.rights | M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. | en_US |
| dc.rights.uri | http://dspace.mit.edu/handle/1721.1/7582 | |
| dc.subject | Sloan School of Management. | en_US |
| dc.title | Improving customer satisfaction through the management of perceptions of waiting | en_US |
| dc.type | Thesis | en_US |
| dc.description.degree | M.S. | en_US |
| dc.contributor.department | Sloan School of Management | |
| dc.identifier.oclc | 21793670 | en_US |
