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dc.contributor.advisorRichard C. Larson.en_US
dc.contributor.authorKatz, Karen Len_US
dc.contributor.authorMartin, Blaire Ren_US
dc.contributor.otherSloan School of Management.en_US
dc.date.accessioned2007-06-28T12:25:50Z
dc.date.available2007-06-28T12:25:50Z
dc.date.copyright1989en_US
dc.date.issued1989en_US
dc.identifier.urihttp://hdl.handle.net/1721.1/37703
dc.descriptionThesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1989.en_US
dc.descriptionIncludes bibliographical references (leaves 112-113).en_US
dc.description.statementofresponsibilityby Karen L. Katz and Blaire R. Martin.en_US
dc.format.extent113 leavesen_US
dc.language.isoengen_US
dc.publisherMassachusetts Institute of Technologyen_US
dc.rightsM.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.en_US
dc.rights.urihttp://dspace.mit.edu/handle/1721.1/7582
dc.subjectSloan School of Management.en_US
dc.titleImproving customer satisfaction through the management of perceptions of waitingen_US
dc.typeThesisen_US
dc.description.degreeM.S.en_US
dc.contributor.departmentSloan School of Management
dc.identifier.oclc21793670en_US


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