Global delivery of IT services : looking beyond the global delivery model

Author(s)
Cherian, Binoy
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Alternative title
Global delivery of information technology services : looking beyond the GDM
Other Contributors
System Design and Management Program.
Advisor
Michael Cusumano.
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M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582
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Abstract
The objective of this thesis is to analyze the factors that create competitive advantage through global delivery of IT services. Research on this thesis consists of a review of IT services markets and globally distributed operating models for IT services. A simple framework is created to analyze global delivery models (GDM) used by IT services companies. A few companies, including Infosys, have pioneered the GDM and hence the framework created is used to analyze Infosys' global delivery model. Finally, recommendations are made, based on this analysis, to enable firms to gain competitive advantage by looking beyond the adoption of global delivery models for IT services.
Description
Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.
 
Includes bibliographical references (p. 95-99).
 
Date issued
2007
URI
http://hdl.handle.net/1721.1/42346
Department
System Design and Management Program.
Publisher
Massachusetts Institute of Technology
Keywords
System Design and Management Program.
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