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dc.contributor.advisorDrazen Prelec.en_US
dc.contributor.authorLamm, Douglas W. (Douglas William)en_US
dc.date.accessioned2008-11-07T19:23:35Z
dc.date.available2008-11-07T19:23:35Z
dc.date.copyright1994en_US
dc.date.issued1994en_US
dc.identifier.urihttp://hdl.handle.net/1721.1/43276
dc.descriptionThesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.en_US
dc.descriptionVita.en_US
dc.descriptionIncludes bibliographical references (leaves [130-133]).en_US
dc.description.statementofresponsibilityby Douglas W. Lamm.en_US
dc.format.extent129, [5] leavesen_US
dc.language.isoengen_US
dc.publisherMassachusetts Institute of Technologyen_US
dc.rightsM.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.en_US
dc.rights.urihttp://dspace.mit.edu/handle/1721.1/7582en_US
dc.subjectSloan School of Managementen_US
dc.titlePatterns of pleasure--the design and development of customer satisfactionen_US
dc.typeThesisen_US
dc.description.degreeM.S.en_US
dc.contributor.departmentSloan School of Managementen_US
dc.identifier.oclc31537548en_US


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