Faculty and Researchers

Recent Submissions

  • Organizational Ombudsman 

    Rowe, Mary; Williams, Randy (The International Institute for Conflict Prevention and Resolution, 2014)

  • The Organizational Ombudsman 

    Rowe, Mary; Gadlin, Howard (Oxford University Press, 2014)
    This chapter discusses the OO (organizational ombudsman) in the context of organizational conflict management systems (CMS). The OO is a confidential, neutral, internal resource--formally independent of line and staff ...

  • Informality, the Fourth Standard of Practice 

    Rowe, Mary (Journal of the International Ombudsman Association, 2012)
    In the 1970s and early 1980s, organizational ombuds recognized three basic pillars of their profession: independence, confidentiality and neutrality (impartiality). Informality was recognized as a fourth principle, or ...

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