Search
Now showing items 1-2 of 2
Lean Transformations in Supply Chain, the autocatalytic nature of lean principles, and tactics for implementing lean tools
(Massachusetts Institute of Technology, 2008)
Expanding Lean principles beyond the manufacturing floor, ultimately to entail a comprehensive Lean Enterprise, has gained increasing attention among corporations. This thesis entails a detailed case study of initiating a ...
Analysis of email and phone queuing systems in a world-wide contact center network
(Massachusetts Institute of Technology, 2008)
Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ...