United Technologies Corporation: Internal Audit Department (IAD) Case Study: A Case Study of the UTC ACE Operating System
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This study of United Technologies Corporation's Internal Audit Department (IAD) examines how stability and change are important factors in how this department functions and improves. IAD is a leader in the adoption of United Technologies Corporation's (UTC's) continuous improvement methods in non-production settings. IAD has achieved and maintained significant improvements in quality, on-time delivery, customer satisfaction, employee satisfaction, and productivity from 2001-2007.
audit, manufacturing, lean production
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