United Technologies Corporation: Internal Audit Department (IAD) Case Study: A Case Study of the UTC ACE Operating System

Abstract

This study of United Technologies Corporation's Internal Audit Department (IAD) examines how stability and change are important factors in how this department functions and improves. IAD is a leader in the adoption of United Technologies Corporation's (UTC's) continuous improvement methods in non-production settings. IAD has achieved and maintained significant improvements in quality, on-time delivery, customer satisfaction, employee satisfaction, and productivity from 2001-2007.