Browsing Sloan Working Papers by Author "Yates, JoAnne"
Now showing items 1-5 of 5
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Conversational Coherence in Instant Messaging and Getting Work Done
Woerner, Stephanie L.; Yates, JoAnne; Orlikowski, Wanda J. (2007-04-20)This paper explores the critical role conversational coherence plays in facilitating the ongoing, distributed work of one virtual team as they engage in instant messaging (IM) conversations to communicate, coordinate, and ... -
Coordinating International Standards: The Formation of the ISO
Yates, JoAnne; Murphy, Craig N. (2007-04-13)In the article on “Standardization” in the 14th edition of the Encyclopædia Britannica, Paul Gough Agnew, the long-time Secretary of the American Standards Association (ASA), argued: In the flow of products from farm, ... -
The Role of an Online Community in Relation to Other Communication Channels in a Business Development Case
Takahashi, Masamichi; Herman, George; Ito, Atsushi; Nemoto, Keiichi; Yates, JoAnne (Cambridge, MA; Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 2009-04-09)We investigated how sales representatives (Salespeople) and members of a service business development department (the Service Dept.) communicated within an informal online community, particularly in relation to their use ... -
The Shift from Centralized to Peer-to-Peer Communication in an Online Community: Participants as a Useful Aspect of Genre Analysis
Takahashi, Masamichi; Yates, JoAnne; Herman, George; Ito, Atsushi; Nemoto, Keiichi (Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 2008-01-01)In this paper we analyzed an online community based on a mailing list that was created as an internal marketing tool for launching a new network service. We focused on the change in communication over time among dispersed ... -
Sloan 2001 : a virtual odyssey
Orlikowski, Wanda J.; Yates, JoAnne; Fonstad, Nils Olaya ([Cambridge, Mass. : Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 2000)