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    • Measuring user innovation in Dutch high tech SMEs: Frequency, nature and transfer to producers 

      de Jong, Jeroen P.J.; von Hippel, Eric A. (Cambridge, MA; Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 2009-02-27)
      A detailed survey of 498 “high tech” SMEs in the Netherlands shows process innovation by user firms to be common practice. Fifty four percent of these relatively small firms reported developing entirely novel process ...