Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds

dc.contributor.author	Beath, Cynthia
dc.contributor.author	Ross, Jeanne W.
dc.date.accessioned	2005-09-23T19:20:25Z
dc.date.available	2005-09-23T19:20:25Z
dc.date.issued	2005-09-23T19:20:25Z
dc.identifier.uri	http://hdl.handle.net/1721.1/27858
dc.description.abstract	EFunds Corporation is the third largest business process outsourcing (BPO) provider in India. Specializing in the financial services, retail and telecommunications industries, EFunds offers financial services, customer services and transaction intensive applications. In early 2005 EFunds was assessing how it could garner a larger share of the growing offshore BPO market. EFunds management was focusing on honing three distinctive competencies: robust IT support, business process expertise, and its unique customer qualification methodology. But to really grow its business EFunds also needed to help customers recognize how BPO could make them stronger.	en
dc.format.extent	193891 bytes
dc.format.mimetype	application/pdf
dc.language.iso	en_US	en
dc.relation.ispartofseries	MIT Sloan School of Management Working Paper	en
dc.relation.ispartofseries	4561-05	en
dc.relation.ispartofseries	CISR Working Paper No.	en
dc.relation.ispartofseries	354	en
dc.subject	Retail, business model	en
dc.subject	IT and information management	en
dc.subject	IT enabled strategy	en
dc.subject	outsourcing	en
dc.title	Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds	en
dc.type	Working Paper	en