Wicked Problems and Gnarly Results: Reflecting on Design and Evaluation Methods for Idiosyncratic Personal Information Management Tasks
Author(s)
Bernstein, Michael; Van Kleek, Max; Khushraj, Deepali; Nayak, Rajeev; Liu, Curtis; schraefel, mc; Karger, David R.; ... Show more Show less
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Advisor
David Karger
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Show full item recordAbstract
This paper is a case study of an artifact design and evaluation process; it is a reflection on how right thinking about design methods may at times result in sub-optimal results. Our goal has been to assess our decision making processthroughout the design and evaluation stages for a software prototype in order to consider where design methodology may need to be tuned to be more sensitive to the domain of practice, in this case software evaluation in personal information management. In particular, we reflect on design methods around (1) scale of prototype, (2) prototyping and design process, (3) study design, and (4) study population.
Date issued
2008-02-10Other identifiers
MIT-CSAIL-TR-2008-007
Keywords
Case study, User-centered design, Personal information management
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