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Now showing items 41-50 of 63
Analysis of email and phone queuing systems in a world-wide contact center network
(Massachusetts Institute of Technology, 2008)
Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ...
Performance measurement system design for supply chain organizations
(Massachusetts Institute of Technology, 2011)
This thesis proposes a methodology to create an effective performance measurement system for an interconnected organization. The performance measurement system is composed of three components: a metrics set, a metrics ...
Lean aerospace initiative electronic sector study
(Massachusetts Institute of Technology, 2000)
Manufacturing initiatives in a decentralised company
(Massachusetts Institute of Technology, 2001)
Inventory optimization in an aerospace supply chain
(Massachusetts Institute of Technology, 2007)
Strategic inventory management has become a major focus for Honeywell Aerospace as the business unit challenged itself to meeting cost reduction goals while maintaining a high level of service to its customers. This challenge ...
Demand allocation strategies in the seasonal retail industry
(Massachusetts Institute of Technology, 2007)
Amazon.com is a publicly-held company headquartered in Seattle, Washington. It revolutionized the retail industry by being one of the first major companies to sell goods over the Internet. It is an international company ...
Intrapreneurship as a tool for lean transformation : case study of VBS, intrapreneurship in IT space by Oladapo E. Bakare.
(Massachusetts Institute of Technology, 2010)
Lean is heralded as the driving methodology for successful organizations ranging from defense to consumer industries. Its approach to reduction of waste and continuous process improvement allows a company to reduce cost, ...
Fab cycle time improvement through inventory control : a wafer starts approach
(Massachusetts Institute of Technology, 2007)
Intel's Colorado Springs wafer fabrication facility, known internally as F23, has undertaken several initiatives to reduce cycle time including High Precision Maintenance (HPM), content reduction through the application ...
The application of value stream management principles in a batch production environment
(Massachusetts Institute of Technology, 2004)
The need for continuous improvement within a value stream is very necessary in today's business environment and can be one of the key sources of competitive advantage. As a company learns and implements the tools and ...
Reducing enterprise IT fragmentation through standard metrics and decision tools : a case study in the aerospace and defense industry
(Massachusetts Institute of Technology, 2011)
Over the last several decades, manufacturing companies around the world have embraced new and powerful business tools made possible with Information Technology. Major investments are frequently made in enterprise-wide ...