Readings
Module I: Overview and Planning
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LEC # |
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TOPICS |
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READINGS |
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1 |
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Context of IT in Business |
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Ross, J. W., and D. F. Feeny. "The Evolving Role of the CIO." CISR WP No. 308, Sloan WP No. 4089 (August 1999).
"Computing's New Shape." The Economist (November 2002). |
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2 |
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Scenario Planning |
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Aley, J. "Software Doesn't Work. Customers Are In Revolt. Here's the Plan." Fortune (25 Nov. 2002): 147-153.
Malone, T. W., and R. J. Laubacher. "The Dawn of the E-Lance Economy." HBR (Sep-Oct 1998): 144-152.
Schwartz, P. "Appendix: Steps to Developing Scenarios." In The Art of the Long View (1996): Currency Paperback, Doubleday.
"Too Many Debts; Too Few Calls." The Economist (July 2002). |
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Module II: Aligning IT with Business Strategy
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3 |
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Starting a Digital Business |
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Case for Discussion: Overby, S. "JetBlue Skies Ahead." CIO Magazine (July 1, 2002).
Treacy, M., and F. Wiersema. "Customer Intimacy and Other Value Disciplines." HBR (Jan-Feb 1993): 84-93.
Weill, P., and M. Vitale. Place to Space: Migrating to eBusiness Models (2001): Havard Business School Press, 29-54. |
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4 |
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Converting to a Digital Business |
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Case for Discussion: "E-Business at Delta Airlines: Extracting Value from a Multi-Faceted Approach." MIT CISR, 2001.
Eisenhardt, K. M., and D. N. Sull. "Strategy as Simple Rules." HBR (Jan 2001): reprint #R0101G, 107-116.
Semler, R. "How We Went Digital Without a Strategy." HBR (Sep-Oct 2000): reprint #R00511, 51-58.
Venkatraman, N., and J. C. Henderson. "Real Strategies for Virtual Organizing." SMR (Fall 1998): reprint #4013, 33-48. |
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5 |
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Enterprise-Wide Integrated Applications |
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Case for Discussion: "Dow Corning Corporation (A): Business Processes and Information Technology." MIT CISR, 1997.
Case for Discussion: "Dow Corning Corporation (B): Reengineering Global Processes." MIT CISR, 1997.
Case for Discussion: "Dow Corning Corporation (C): Transforming the Organization." MIT CISR, 1999.
Davenport, T. H. "Putting the Enterprise into the Enterprise System." HBR (Jul-Aug 1998): reprint #92108, 171-192.
Kaplan, R. S., and D. P. Norton. "The Balanced Scorecard - Measures That Drive Performance." HBR (Jan-Feb 1992): reprint #92105. |
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Module III: Projects, Impacts and Change Management
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6 |
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Project Management |
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Case for Discussion: "Lifeline Systems, Inc. - The Care system Project." MIT CISR, 1999.
MacCormack, A. "How Internet Companies Build Software." SMR (Winter 2001): reprint #4226, 75-84.
Randolph, W. A., and B.Z. Posner. "What Every Manager Needs to Know About Project Management." SMR (Summer 1988): 65-73. |
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7 |
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Change Management: Some Things Never Change |
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Case for Discussion: "First National City Bank Operating Group (A)." Harvard Business School Case #9-474-165.
Case for Discussion: "First National City Bank Operating Group (A-1)." Harvard Business School Case #9-475-061.
Case for Discussion: "First National City Bank Operating Group (B)." Harvard Business School Case #9-474-166.
Case for Discussion: "First National City Bank Operating Group (B-1)." Harvard Business School Case #9-475-062.
Brynjolfssen, R., A. A. Renshaw, and M. Van Alstyne. "The Matrix of Change." SMR (Winter 1997): reprint #3823, 37-54.
Christensen, C. M. and M. Overdorf. "Meeting the Challenge of Disruptive Change." HBR (Mar-Apr 2000): reprint #R00202, 66-76. |
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8 |
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Change Management: IT On the Point |
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Berinato, S. "A Day in the Life of Celanese's Big ERP Rollup." CIO Magazine (15 Jan. 2003).
Beer, M., R. A. Einstat, and B. Spector. "Why Change Programs Don't Produce Change." HBR (Nov-Dec 1990): reprint 90601, 158-166.
Keevan, W. "The Execution Feedback Loop: Techniques to Minimize the Risks Associated with Organizational Change." Working paper (2003).
Orlikowski, W. J., and J. D. Hofman. "An Improvisational Model for Change Management: The Case of Groupware Technologies." SMR (Winter 1997): reprint #3821, 11-21.
Lecture 8 Notes (PDF) |
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Module IV: Organization and Governance of IT
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9 |
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Transitioning IT to the Strategic |
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Case for Discussion: "United Parcel Service: Delivering Packages and E-Commerce Solutions", MIT Sloan School, CISR Working paper, 2001.
Broadbent, M., and P. Weill. "Management by Maxim: How Business and IT Managers can Create Infrastructures." SMR (Spring 1997): 77-92.
Gibson, C. F. "Pressure Testing & Changing the IT Organization." CISR Research Briefing #3D (October 2002).
Quinn, J. B. "Strategic Outsourcing: Leveraging Knowledge Capabilities." SMR (Summer 1999): reprint #4041, 9-21. |
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10 |
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Lifeline Visit |
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Case: "State Street Boston Corporation: Leading With Information Technology (B)", Harvard Business School # N1-799-034, October 7, 1999.
Case: "State Street Case", Weill, P. and Woodham, R. MIT CISR WP #327, April 2002.
Earl, M., and D. Feeny. "How To Be a CEO for the Information Age." SMR (Winter 2000): 11-23.
Gibson, C. F., and L. Ball. "Executive Mindscapes and Information Technology." Indications (CSC Index), VI:6 (Nov-Dec 1989). |
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11 |
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Team Project Presentations |
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12 |
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Wrap-up Lecture and Discussion |
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Ross, J. W., and P. Weill. "Six IT Decisions Your IT People Shouldn't Make." HBR (Nov 2002): 3-9, product #2160. |
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