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Now showing items 31-40 of 42
Analysis of email and phone queuing systems in a world-wide contact center network
(Massachusetts Institute of Technology, 2008)
Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ...
Prediction and optimization techniques to streamline surgical scheduling
(Massachusetts Institute of Technology, 2013)
Abstract We have created a set of decision support tools to streamline the surgical case scheduling process by allowing surgical wait list cases (elective cases that cannot be assigned a slot on the operating room schedule ...
A framework for safe system design in space launch vehicles
(Massachusetts Institute of Technology, 2018)
A hazard analysis for the test firing of NASA's Space Launch System core stage is performed using a systems-based alternative to the traditional reliability-based method. The method used, Systems-Theoretic Process Analysis ...
Go-to-market process for new aerospace transparencies
(Massachusetts Institute of Technology, 2017)
One challenge that many manufacturing companies face is the transition from lab-scale product development to full-scale production. Techniques and processes that are used by research and development (R&D) personnel or ...
Measuring engineering quality in airplane development
(Massachusetts Institute of Technology, 2015)
This project was motivated by the desire to apply quality metrics to the multiple stages of the airplane development process at Boeing Commercial Airplanes. This project first identified integration and process discipline ...
Localized change management in two cases : supply base cost escalation and obsolescence management
(Massachusetts Institute of Technology, 2014)
There are several models for change available to modern organizations based on decades of research. This research tends to focus on broad changes, such as enterprise transformations. This thesis presents a model developed ...
Enabling Autonomy in Commercial Aviation: An Ontology and Framework for Automating Unmanned Aircraft Systems (UAS)
(Massachusetts Institute of Technology, 2021)
Autonomous air vehicles are rapidly gaining interest within the aviation industry with novel business cases such as urban air mobility, package delivery, and more. However, these increasingly autonomous systems come with ...
Optimizing thermal spray quality verification in FAA repair station specializing in rotating components
(Massachusetts Institute of Technology, 2020)
Thermal spray is a manufacturing process where melted particles are sprayed onto a surface to build up thickness. It is used extensively in the aerospace industry to improve and repair part surfaces, extending the useful ...
RPK growth modeling for passenger airlines using network-related variables
(Massachusetts Institute of Technology, 2019)
On average, an airline starts to place orders or aircraft within 3 - 10 years before the expected delivery date. During this time, there could be changes given the natural response of the airlines to continuously refine ...
Automation techniques for short interval scheduling in a complex manufacturing environment
(Massachusetts Institute of Technology, 2016)
Aircraft Company X (ACX) designs and manufactures aircraft. ACX operates Manufacturing Center 1 which produces parts and assemblies for both assembly and spares business lines. Accurate scheduling is crucial for meeting ...