Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors

Author(s)
Cusumano, Michael A.
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Sloan School of Management.
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Description
"December, 1988."
Date issued
1988
URI
http://hdl.handle.net/1721.1/48066
Publisher
Cambridge, Mass. : Sloan School of Management, Massachusetts Institute of Technology
Other identifiers
hardwaresoftware00cusu
Series/Report no.
Working paper (Sloan School of Management) ; 2101-88.
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