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dc.contributor.authorWoerner, Stephanie L.
dc.contributor.authorRoss, Jeanne W.
dc.date.accessioned2012-01-12T21:06:37Z
dc.date.available2012-01-12T21:06:37Z
dc.date.issued2010-12-01
dc.identifier.urihttp://hdl.handle.net/1721.1/68554
dc.description.abstractIn 1993, CEO Louis Gerstner initiated a transformation at IBM that Sam Palmisano continued when he took the reins in 2003. The transformation involved a change from a hardware and software business to a solutions and services business and from a regionally aligned organization to a global organization. IBM’s IT organization, which became known as Business Transformation and Information Technology played a critical role in the firm’s transformation that continued through 2010. This case study describes the evolution of the IT organization and how it was designed and governed to support global business processes in 2010.en_US
dc.language.isoen_USen_US
dc.publisherAlfred P. Sloan School of Management, Massachusetts Institute of Technology; Cambridge, MAen_US
dc.relation.ispartofseriesMIT Sloan School of Management Working Paper;4936-11
dc.relation.ispartofseriesCISR Working Paper;380
dc.rightsAn error occurred on the license name.en
dc.rights.uriAn error occurred getting the license - uri.en
dc.subjectIT Unit of the Futureen_US
dc.subjectIT transformationen_US
dc.subjectenterprise processesen_US
dc.subjectglobal business processesen_US
dc.subjectIT functionen_US
dc.titleIBM: Building the IT Function for a Global Businessen_US
dc.typeWorking Paperen_US


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