Search
Now showing items 21-30 of 57
Identifying system-wide contact center cost reduction opportunities through lean, customer-focused IT metrics
(Massachusetts Institute of Technology, 2009)
Dell's long-term success depends on its customers' future buying patterns. These patterns are largely determined by customers' satisfaction with the after-sales service they receive. Previously, Dell has been able to deliver ...
Evolving a global armaments logistics strategy
(Massachusetts Institute of Technology, 2009)
Few companies globally source and manage commercial transportation for frequent and high volumes of explosive cargo for the U. S. Department of Defense. U.S. regulations are strict and economically competitive options are ...
The analysis and optimization of the Alcoa Mill Products supply chain for European customers
(Massachusetts Institute of Technology, 2000)
This thesis examines the challenges of managing a global supply chain in a large, well-established organization and outlines certain techniques that can be utilized to achieve more effective supply chain management. The ...
Achieving mass customization in the Boeing Wire Responsibility Center
(Massachusetts Institute of Technology, 2000)
Customized options are costly to produce using the current production and design methods of the Boeing Commercial Airplane Group (BCAG). The company is redesigning its engineering and manufacturing processes in order to ...
Analysis of a high-end memory supply chain : dram vendors to final assembly
(Massachusetts Institute of Technology, 2000)
Compaq Computer Corporation's High Performance Systems Division (HPSD) manufactures servers for mid-range and high-end server markets. It has a complex supply chain that includes the use of supplier hubs, outsourced memory ...
Enhancing the lean enterprise through supply chain design : establishing remarketing and reverse logistics at a high tech firm
(Massachusetts Institute of Technology, 2003)
Demand forecasting for aircraft engine aftermarket
(Massachusetts Institute of Technology, 2008)
In 2006, Pratt and Whitney launched the Global Material Solutions business model aiming to supply spare parts to non-OEM engines with minimum 95% on-time delivery and fill-rate. Lacking essential technical knowledge of the ...
Six Sigma process improvements and sourcing strategies following factory fire
(Massachusetts Institute of Technology, 2005)
This thesis addresses Six Sigma process improvements and the supplier management issues resulting from the shift to external suppliers in the aftermath of a fire. Originally, this thesis was to address a lean implementation ...
Intelligent order scheduling and release in a build to order environment
(Massachusetts Institute of Technology, 2004)
Dell's computer manufacturing process involves a complex system of material flow and assembly. This includes intelligent replenishment of sub-components from local warehouses according to the manufacturing schedule, ...
Applying an analytical framework to production process improvement
(Massachusetts Institute of Technology, 2007)
As the medium voltage switchgear industry moves from air insulated to gas insulated technology, Siemens Frankfurt factory is introducing a new gas insulated product line that will improve their relative market position. ...