dc.contributor.author | Blackburn, Craig | |
dc.contributor.author | Valerdi, Ricardo | |
dc.date.accessioned | 2014-01-21T18:19:22Z | |
dc.date.available | 2014-01-21T18:19:22Z | |
dc.date.issued | 2009-04-20 | |
dc.identifier.uri | http://hdl.handle.net/1721.1/84114 | |
dc.description.abstract | The focus of this paper is to depict the vast landscape of literature related to enterprise performance measurement in a concise and comprehensible manner for researchers and practitioners. We focus particularly on the enterprise as the unit of analysis and consider measurement systems from stakeholders at all levels. A broad range of considerations will be explored, ranging from micro-level considerations such as employee performance measurement to macro-level considerations such as enterprise measurement systems. Moreover, we discuss measurement-related problems identified in practice and solutions proposed in academic literature. To illustrate this evolution of measurement knowledge over time, we discuss the effects of metrics from three distinct viewpoints: (1) selecting the right metrics, (2) creating and implementing measurement frameworks; and (3) metrics for decision making. | en_US |
dc.rights | Attribution-NonCommercial-ShareAlike 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-sa/3.0/us/ | * |
dc.subject | metrics | en_US |
dc.subject | measurement | en_US |
dc.subject | performance measurement | en_US |
dc.subject | decision making | en_US |
dc.title | Navigating the Metrics Landscape: An Introductory Literature Guide to Metric Selection, Implementation, & Decision Making | en_US |
dc.type | Presentation | en_US |
dc.type | Technical Report | en_US |