Trust and Trustworthiness
Author(s)
Ozer, Ali Ozalp; Zheng, Yanchong
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In this chapter, we discuss when, how, and why trust and trustworthiness arise to support cooperation within and across organizations. To do so, we first define trust and trustworthiness, discuss how they can be quantified, and determine key components of trusting and trustworthy behavior. In addition, we identify building blocks of trust and trustworthiness and offer tangible insights about how to establish trusting and cooperative business/interorganizational relationships, based on both academic research and case studies from across industries.
Date issued
2019-10Department
Sloan School of ManagementJournal
Handbook of Behavioral Operations
Publisher
John Wiley & Sons, Inc.
Citation
Özer, Özalp, and Yanchong Zheng. “Trust and Trustworthiness.” The Handbook of Behavioral Operations (October 19, 2018): 489–523.
Version: Author's final manuscript