A framework for analyzing service operations

Author(s)
Bitran, Gabriel R.; Lojo, Maureen P.
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Date issued
1993
URI
http://hdl.handle.net/1721.1/47924
Publisher
Cambridge, Mass. : Alfred P. Sloan School of Management, Massachusetts Institute of Technology
Other identifiers
frameworkforanal00bitr
Series/Report no.
Working paper (Sloan School of Management) ; 3566.
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