Show simple item record

dc.contributor.authorLerer, Adam
dc.contributor.authorWard, Molly
dc.contributor.authorAmarasinghe, Saman P.
dc.date.accessioned2012-09-17T16:05:28Z
dc.date.available2012-09-17T16:05:28Z
dc.date.issued2010-12
dc.identifier.isbn978-1-4503-0473-3
dc.identifier.otherArticle No. 2
dc.identifier.urihttp://hdl.handle.net/1721.1/73000
dc.description.abstractDue to the rapid spread of mobile phones and coverage in the developing world, mobile phones are being increasingly used as a technology platform for developing-world applications including data collection. In order to reach the vast majority of mobile phone users without access to specialized software, applications must make use of interactive voice response (IVR) UIs. However, it is unclear whether rural users in the developing world can use such UIs without prior training or IVR experience; and if so, what UI design choices improve usability for these target populations. This paper presents the results of a real-world deployment of an IVR application for collecting feedback from teachers in rural Uganda. Automated IVR data collection calls were delivered to over 150 teachers over a period of several months. Modifications were made to the IVR interface throughout the study period in response to user interviews and recorded transcripts of survey calls. Significant differences in task success rate were observed for different interface designs (from 0% to over 75% success). Notably, most participants were not able to use a touchtone or touchtone-voice hybrid interface without prior training. A set of design recommendations is proposed based on the performance of several tested interface designs.en_US
dc.language.isoen_US
dc.publisherAssociation for Computing Machineryen_US
dc.relation.isversionofhttp://dx.doi.org/10.1145/1926180.1926183en_US
dc.rightsCreative Commons Attribution-Noncommercial-Share Alike 3.0en_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/en_US
dc.sourceOther Repositoryen_US
dc.titleEvaluation of IVR data collection UIs for untrained rural usersen_US
dc.typeArticleen_US
dc.identifier.citationLerer, Adam, Molly Ward, and Saman Amarasinghe. “Evaluation of IVR Data Collection UIs for Untrained Rural Users.” Proceedings of the First ACM Symposium on Computing for Development, ACM DEV’10, December 17–18, 2010, London, United Kingdom, ACM Press, 2010. 1. Web.en_US
dc.contributor.departmentMassachusetts Institute of Technology. Computer Science and Artificial Intelligence Laboratoryen_US
dc.contributor.departmentMassachusetts Institute of Technology. Department of Electrical Engineering and Computer Scienceen_US
dc.contributor.approverAmarasinghe, Saman P.
dc.contributor.mitauthorAmarasinghe, Saman P.
dc.contributor.mitauthorLerer, Adam
dc.relation.journalProceedings of the First ACM Symposium on Computing for Development, ACM DEV '10en_US
dc.eprint.versionAuthor's final manuscripten_US
dc.type.urihttp://purl.org/eprint/type/ConferencePaperen_US
dspace.orderedauthorsLerer, Adam; Ward, Molly; Amarasinghe, Samanen
dc.identifier.orcidhttps://orcid.org/0000-0002-7231-7643
mit.licenseOPEN_ACCESS_POLICYen_US


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record