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dc.contributor.authorSivakumar, Appa Iyer
dc.contributor.authorNguyen, Thu Ba Thi
dc.contributor.authorGraves, Stephen C
dc.date.accessioned2017-03-16T22:50:34Z
dc.date.available2017-06-19T21:40:54Z
dc.date.issued2016-08
dc.date.submitted2015-12
dc.identifier.issn1386-9620
dc.identifier.issn1572-9389
dc.identifier.urihttp://hdl.handle.net/1721.1/107454
dc.description.abstractThis paper considers how to schedule appointments for outpatients, for a clinic that is subject to appointment lead-time targets for both new and returning patients. We develop heuristic rules, which are the exact and relaxed appointment scheduling rules, to schedule each new patient appointment (only) in light of uncertainty about future arrivals. The scheduling rules entail two decisions. First, the rules need to determine whether or not a patient's request can be accepted; then, if the request is not rejected, the rules prescribe how to assign the patient to an available slot. The intent of the scheduling rules is to maximize the utilization of the planned resource (i.e., the physician staff), or equivalently to maximize the number of patients that are admitted, while maintaining the service targets on the median, the 95th percentile, and the maximum appointment lead-times. We test the proposed scheduling rules with numerical experiments using real data from the chosen clinic of Tan Tock Seng hospital in Singapore. The results show the efficiency and the efficacy of the scheduling rules, in terms of the service-target satisfaction and the resource utilization. From the sensitivity analysis, we find that the performance of the proposed scheduling rules is fairly robust to the specification of the established lead-time targets.en_US
dc.publisherSpringer USen_US
dc.relation.isversionofhttp://dx.doi.org/10.1007/s10729-016-9374-2en_US
dc.rightsCreative Commons Attribution-Noncommercial-Share Alikeen_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/en_US
dc.sourceSpringer USen_US
dc.titleScheduling rules to achieve lead-time targets in outpatient appointment systemsen_US
dc.typeArticleen_US
dc.identifier.citationNguyen, Thu-Ba T., Appa Iyer Sivakumar, and Stephen C. Graves. “Scheduling Rules to Achieve Lead-Time Targets in Outpatient Appointment Systems.” Health Care Management Science (August 8, 2016).en_US
dc.contributor.departmentSloan School of Managementen_US
dc.contributor.mitauthorNguyen, Thu Ba Thi
dc.contributor.mitauthorGraves, Stephen C
dc.relation.journalHealth Care Management Scienceen_US
dc.eprint.versionAuthor's final manuscripten_US
dc.type.urihttp://purl.org/eprint/type/JournalArticleen_US
eprint.statushttp://purl.org/eprint/status/PeerRevieweden_US
dc.date.updated2017-02-02T15:21:17Z
dc.language.rfc3066en
dc.rights.holderSpringer Science+Business Media New York
dspace.orderedauthorsNguyen, Thu-Ba T.; Sivakumar, Appa Iyer; Graves, Stephen C.en_US
dspace.embargo.termsNen
dc.identifier.orcidhttps://orcid.org/0000-0001-5966-6032
mit.licenseOPEN_ACCESS_POLICYen_US


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