Squadbox : A Tool to Combat Email Harassment Using Friendsourced Moderation

Abstract

Communication platforms have struggled to provide effective tools for people facing harassment online. We conducted interviews with 18 recipients of online harassment to understand their strategies for coping, finding that they often resorted to asking friends for help. Inspired by these findings, we explore the feasibility of friendsourced moderation as a technique for combating online harassment. We present Squadbox, a tool to help recipients of email harassment coordinate a "squad" of friend moderators to shield and support them during attacks. Friend moderators intercept email from strangers and can reject, organize, and redirect emails, as well as collaborate on filters. Squadbox is designed to let its users implement highly customized workflows, as we found in interviews that harassment and preferences for mitigating it vary widely. We evaluated Squadbox on five pairs of friends in a field study, finding that participants could comfortably navigate around privacy and personalization concerns.