An Office Analysis and Diagnosis Methodology

Abstract

With the advent of computer technology designed for use in the office, office analysis, or the process of understanding office work for the purposes of introducing technology, has become increasingly important. The Office Analysis and Diagnosis Methodology (OADM) is a tool to help the analyst gather the data required to decide how, and whether, to introduce office automation technology into a particular office, OADM is best suited for studying semi-structured offices, rather than pure processing operations or special projects. OADM is used to perform a detailed study of a single office and is not designed for use in determining the general automation needs of a large organization.