01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value: Recent submissions

Now showing items 4-6 of 41

    • A Reappraisal — The Nature and Value of Ombudsmen in Federal Agencies, Part 2: Research Report. 

      Houk, Carole S.; Rowe, Mary P.; Katz, Deborah A.; Katz, Neil H.; Marx, Lauren; e.a. (Administrative Conference of the United States, 2016-11-14)
      This Report outlines a mixed method research project that provides a comparative analysis of federal ombuds offices. The study utilizes a multi-stage approach, which includes four distinct and complementary elements: 1) a ...

    • Organizational Ombudsman 

      Rowe, Mary; Williams, Randy (The International Institute for Conflict Prevention and Resolution, 2014)

    • The Organizational Ombudsman 

      Rowe, Mary; Gadlin, Howard (Oxford University Press, 2014)
      This chapter discusses the OO (organizational ombudsman) in the context of organizational conflict management systems (CMS). The OO is a confidential, neutral, internal resource--formally independent of line and staff ...