01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value

This page includes articles, chapters, reports, and working papers that discuss a range of topics related to the role of the organizational ombuds. The material is organized into four sections. (A few articles are mentioned in more than one section, and some articles also appear on other pages of this website.)

Collections in this community

I. The Functions, Standards of Practice, and Professional Values of Organizational Ombuds
II. The Effectiveness and Value of Organizational Ombuds
III. Some Self-Help Materials from an Ombuds Office
IV. Some Examples of Ombuds Communications

Recent Submissions

Is the Other Person Competing? Collaborating? Possibly Intending Harm? Ideas to Consider in a Negotiation

Rowe, Mary (MIT Sloan School of Management, 2022-09)
Changing Behavior, Letting It Be—Or Maybe Making It Worse: Ideas to Consider

Rowe, Mary (MIT Sloan School of Management, 2022-04)
Organizational Ombuds Data: Helping to Understand Ombuds Effectiveness

Rowe, Mary (MIT Sloan School of Management, 2021-08)

01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value

Collections in this community

I. The Functions, Standards of Practice, and Professional Values of Organizational Ombuds

II. The Effectiveness and Value of Organizational Ombuds

III. Some Self-Help Materials from an Ombuds Office

IV. Some Examples of Ombuds Communications

Recent Submissions

Is the Other Person Competing? Collaborating? Possibly Intending Harm? Ideas to Consider in a Negotiation ﻿

Changing Behavior, Letting It Be—Or Maybe Making It Worse: Ideas to Consider ﻿

Organizational Ombuds Data: Helping to Understand Ombuds Effectiveness ﻿

Is the Other Person Competing? Collaborating? Possibly Intending Harm? Ideas to Consider in a Negotiation

Changing Behavior, Letting It Be—Or Maybe Making It Worse: Ideas to Consider

Organizational Ombuds Data: Helping to Understand Ombuds Effectiveness