02. Ombuds Case Material, Stories, and Teaching Notes
During her career as an organizational ombuds at MIT and as an adjunct professor of negotiation and conflict management at the MIT Sloan School of Management, Mary Rowe has written true stories about ombuds work and leadership, numerous articles that incorporate deidentified, disguised case material drawn from ombuds practice, and Teaching Notes. This page brings all this material together in one place.
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BELONGING—The Feeling That We ‘Belong’ May Depend in Part on ‘Affirmations'
(Journal of the International Ombudsman Association, 2023)This essay describes a poignant concern brought to the ombuds office that helped me to understand how micro-affirmations are a major part of the scaffolding of “belonging.” -
Helping Hesitant Bystanders Identify Their Options: A Checklist with Examples and Ideas to Consider
(Journal of the International Ombudsman Association, 2023-07-14)Organizational bystanders sometimes act heroically in emergencies. Less well known are the bystanders who act very effectively, in quiet ways, in reaction to (potentially) unacceptable behavior. In addition, many bystanders ... -
Consider Generic Options When Complainants and Bystanders Are Fearful
(Journal of the International Ombudsman Association, 2023-07-14)Organizational ombuds usually offer a choice of different options to constituents who call the office with a concern. In serious cases, ombuds might offer formal options such as filing a formal grievance. In addition, the ...
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