Integrated Conflict Management Systems (ICMS) and the Organizational Ombuds’ Role Therein

Consider Generic Options When Complainants and Bystanders Are Fearful

Rowe, Mary (Journal of the International Ombudsman Association, 2023-07-14)

Organizational ombuds usually offer a choice of different options to constituents who call the office with a concern. In serious cases, ombuds might offer formal options such as filing a formal grievance. In addition, the ...
If You Have Been Harassed or Bullied: Some Ideas to Consider

Rowe, Mary (MIT Sloan School of Management, 2021-09)
Supporting Bystanders: See Something, Say Something Is Not Enough

Rowe, Mary (MIT Sloan School of Management, 2020-01)