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Integrated Conflict Management Systems (ICMS) and the Organizational Ombuds’ Role Therein
Recent Submissions
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The Non-Union Complaint System at MIT: An Upward-Feedback, Mediation Model
(Alternatives to the High Cost of Litigation, 1983-12)Many corporations, universities, and other institutions have developed explicit, non-union complaint systems. The non-union complaint system at MIT is similar to those of several hundred other high-technology, white collar, ... -
The Post-Tailhook Navy Designs an Integrated Dispute Resolution System
(Negotiation Journal, 1993-07) -
The Ombudsman's Role in a Dispute Resolution System
(Negotiation Journal, 1991-10)
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