What Do Organizational Ombuds Do? And Not Do?

Author(s)
Rowe, Mary; Hedeen, Timothy; Schneider, Jennifer; Escalante, Hector
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Description
Note: This working paper is an updated version of a 2020 blog post with the same title that is also available on DSpace@ at MIT, at https://hdl.handle.net/1721.1/157465. This version draws on data from five biennial International Ombuds Association surveys, and the earlier version included data from only three such surveys.
Date issued
2024-12
URI
https://hdl.handle.net/1721.1/159345
Publisher
MIT Sloan School of Management website
Citation
Mary Rowe, Timothy Hedeen, Jennifer Schneider, and Hector Escalante, "What Do Organizational Ombuds Do? And Not Do?" Working paper, December 2024.
Keywords
organizational ombuds, organizational ombuds' functions, conflict management, conflict management system
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