| dc.contributor.author | Rowe, Mary | |
| dc.date.accessioned | 2026-04-21T23:45:04Z | |
| dc.date.available | 2026-04-21T23:45:04Z | |
| dc.date.issued | 2026-01 | |
| dc.identifier.uri | https://hdl.handle.net/1721.1/165628 | |
| dc.description.abstract | Why keep data? The answer may be different for every organizational ombuds professional (OO). When considering what data to collect about their work, each OO will wish to learn the interests of their constituents and then try to meet the needs of their visitors, organization, and leadership, as well as their own needs.
The statistical data collected by organizational ombuds (OOs) represent a major source of informal power for OOs to help constituents. Data also can demonstrate the OO’s value for constituents—including the employer. Data can help every OO identify how they can be more effective. Data can also help to show OO expertise in many vital areas of management where AI faces limitations in comparison to humans. | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | https://mitmgmtfaculty.mit.edu/mrowe/; this working paper has also been published on the website of the International Ombuds Association, at https://ioa.memberclicks.net/assets/Repository/Using_Operationally_Useful_Data_to_Communicate_Ombuds_Value_and_Effectiveness.pdf | en_US |
| dc.subject | organizational ombuds, ombuds' effectiveness, the value of organizational ombuds, operationally useful data | en_US |
| dc.title | Using Operationally Useful Data to Communicate Ombuds Value and Effectiveness | en_US |
| dc.type | Working Paper | en_US |
| dc.identifier.citation | Mary Rowe, "Using Operationally Useful Data to Communicate Ombuds Value and Effectiveness," working paper, January 2026. | en_US |
