Ombudsman Dilemmas: Confidentiality, Neutrality, Testifying, Record-Keeping

Author(s)
Rowe, Mary P.; Simon, Mary G.; Bensinger, Ann
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Description
Note: This article was initially published in the Proceedings of the Annual Conference of the Society of Professionals in Dispute Resolution (SPIDR) 1989, 282-293. SPIDR, 1990.
Date issued
1993
URI
https://hdl.handle.net/1721.1/165706
Citation
Mary P. Rowe, Mary G. Simon, and Ann Bensinger, "Ombudsman Dilemmas: Confidentiality, Neutrality, Testifying, Record-Keeping," Journal of Health and Human Resources Administration Vol. 15, No. 3 (Winter 1993): 329-340.
Keywords
in-house ombudsman, corporate ombudsman
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