Sensor-based feedback systems in organizational computing

Abstract

Radical change is needed in today's organizations. While e-mail, instant messaging, wikis, prediction markets, and the like have proliferated across myriad sectors, the fundamental practice of management has failed to keep pace. Sensors can automatically measure social behavior occurring in physical space as well as the virtual world. Moreover sensor-based feedback is poised to help create the change necessary to improve performance and satisfaction of workers. In this paper we summarize previous work on sensor-based feedback systems and propose new systems at the individual, group, and organizational level. Our goal is to help direct future research towards these promising avenues.