The Trouble with Social Computing Systems Research
Author(s)Bernstein, Michael S.; Ackerman, Mark S.; Chi, Ed H.; Miller, Robert C.
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Social computing has led to an explosion of research in understanding users, and it has the potential to similarly revolutionize systems research. However, the number of papers designing and building new sociotechnical systems has not kept pace. We analyze challenges facing social computing systems research, ranging from misaligned methodological incentives, evaluation expectations, double standards, and relevance compared to industry. We suggest improvements for the community to consider so that we can chart the future of our field.
DepartmentMassachusetts Institute of Technology. Computer Science and Artificial Intelligence Laboratory; Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science
Proceedings of the ACM CHI Conference on Human Factors in Computing Systems, CHI 2011
Bernstein, Michael S. et al. "The Trouble with Social Computing Systems Research." in Proceedings of the ACM CHI Conference on Human Factors in Computing Systems, CHI 2011, May 7-12, 2011, Vancouver, BC.
Author's final manuscript