A Voice Is Worth a Thousand Words: The Implications of the Micro-Coding of Social Signals in Speech for Trust Research (book chapter)

Author(s)
Waber, Benjamin Nathan; Williams, Michele; Carroll, John Stephen; Pentland, Alex Paul
Thumbnail
DownloadCarroll_ A voice.pdf (71.80Kb)
OPEN_ACCESS_POLICY
Terms of use
Creative Commons Attribution-Noncommercial-Share Alike 3.0 http://creativecommons.org/licenses/by-nc-sa/3.0/
Metadata
Show full item record
Abstract
While self-report measures are often highly reliable for field research on trust (Mayer and Davis, 1999), subjects often cannot complete surveys during real time interactions. In contrast, the social signals that are embedded in the non-linguistic elements of conversations can be captured in real time and extracted with the assistance of computer coding. This chapter seeks to understand how computer-coded social signals are related to interpersonal trust.
Date issued
2011-11
URI
http://hdl.handle.net/1721.1/78293
Department
Massachusetts Institute of Technology. Media Laboratory; Program in Media Arts and Sciences (Massachusetts Institute of Technology); Sloan School of Management
Journal
Handbook of Research Methods on Trust, edited by Fergus Lyon, Guido Mollering and Mark N.K. Saunders
Publisher
Edward Elgar Publishing
Citation
Waber, Benjamin, Michele Williams, John S. Carroll and Alex 'Sandy' Pentland. "Chapter 23: A Voice is Worth a Thousand Words: The Implications of the Micro-coding of Social Signals in Speech for Trust Research." in Handbook of Research Methods on Trust. Edited by Fergus Lyon, Guido Mollering and Mark N.K. Saunders. New York: E. Elgar, 2011. pp320.
Version: Author's final manuscript
ISBN
9780857932013
9781848447677
Collections