Dealing with an Angrier Public – Part One
Author(s)Susskind, Lawrence E.; Field, Patrick
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In 1996, we published the book Dealing with an Angry Public. In it we raised concerns about the distrustful attitudes that citizens have toward government and corporations, and the inability of these institutions to respond to public concerns in a robust, inclusive, and effective way. We put forward six principles that might help win back the public’s trust. We expected that leaders and organizations that adopted these principles would be better off.
DepartmentMassachusetts Institute of Technology. Department of Urban Studies and Planning
Association for Conflict Resolution
Susskind, Lawrence, and Patrick Field. "Dealing with an Angrier Public – Part One." ACResolution, July 2012. © 2012 Association for Conflict Resolution
Final published version