Dealing with an Angrier Public – Part One

Author(s)
Susskind, Lawrence E.; Field, Patrick
Thumbnail
DownloadDealing with an Angrier Public, Part I.pdf (100.7Kb)
PUBLISHER_POLICY
Terms of use
Article is made available in accordance with the publisher's policy and may be subject to US copyright law. Please refer to the publisher's site for terms of use.
Metadata
Show full item record
Abstract
In 1996, we published the book Dealing with an Angry Public. In it we raised concerns about the distrustful attitudes that citizens have toward government and corporations, and the inability of these institutions to respond to public concerns in a robust, inclusive, and effective way. We put forward six principles that might help win back the public’s trust. We expected that leaders and organizations that adopted these principles would be better off.
Date issued
2012-07
URI
http://hdl.handle.net/1721.1/89145
Department
Massachusetts Institute of Technology. Department of Urban Studies and Planning
Journal
ACResolution Magazine
Publisher
Association for Conflict Resolution
Citation
Susskind, Lawrence, and Patrick Field. "Dealing with an Angrier Public – Part One." ACResolution, July 2012. © 2012 Association for Conflict Resolution
Version: Final published version
ISSN
1537-6648
Collections