Dealing with an Angrier Public – Part Two
DownloadDealing with an Angrier Public, Part II .pdf (101.2Kb)
PUBLISHER_POLICY
Publisher Policy
Article is made available in accordance with the publisher's policy and may be subject to US copyright law. Please refer to the publisher's site for terms of use.
Terms of use
Metadata
Show full item recordAbstract
In the first part of this article published in the Summer 2012 issue of ACResolution Magazine, we noted that the principles we proposed in our 1996 book, Dealing with an Angry Public, have been adopted and used successfully by corporations and governments around the world. Yet the public seems to be angrier than ever. We identified three factors that seem to explain that increased anger. In this follow up, we discuss these factors in a bit more detail and offer what we hope will be useful prescriptions.
Date issued
2012-10Department
Massachusetts Institute of Technology. Department of Urban Studies and PlanningJournal
ACResolution Magazine
Publisher
Association for Conflict Resolution
Citation
Susskind, Lawrence, and Patrick Field. "Dealing with an Angrier Public – Part Two." ACResolution, October 2012. © 2012 Association for Conflict Resolution
Version: Final published version
ISSN
1537-6648