Dealing with an Angrier Public – Part Two
Author(s)Susskind, Lawrence E.; Field, Patrick
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In the first part of this article published in the Summer 2012 issue of ACResolution Magazine, we noted that the principles we proposed in our 1996 book, Dealing with an Angry Public, have been adopted and used successfully by corporations and governments around the world. Yet the public seems to be angrier than ever. We identified three factors that seem to explain that increased anger. In this follow up, we discuss these factors in a bit more detail and offer what we hope will be useful prescriptions.
DepartmentMassachusetts Institute of Technology. Department of Urban Studies and Planning
Association for Conflict Resolution
Susskind, Lawrence, and Patrick Field. "Dealing with an Angrier Public – Part Two." ACResolution, October 2012. © 2012 Association for Conflict Resolution
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