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dc.contributor.authorDiBenigno, Julia Marie
dc.contributor.authorKellogg, Katherine C
dc.date.accessioned2014-11-03T15:00:13Z
dc.date.available2014-11-03T15:00:13Z
dc.date.issued2014-05
dc.identifier.issn0001-8392
dc.identifier.issn1930-3815
dc.identifier.urihttp://hdl.handle.net/1721.1/91266
dc.description.abstractWe use data from a 12-month ethnographic study of two medical-surgical units in a U.S. hospital to examine how members from different occupations can collaborate with one another in their daily work despite differences in status, shared meanings, and expertise across occupational groups, which previous work has shown to create difficulties. In our study, nurses and patient care technicians (PCTs) on both hospital units faced these same occupational differences, served the same patient population, worked under the same management and organizational structure, and had the same pressures, goals, and organizational collaboration tools available to them. But nurses and PCTs on one unit successfully collaborated while those on the other did not. We demonstrate that a social structure characterized by cross-cutting demographics between occupational groups—in which occupational membership is uncorrelated with demographic group membership—can loosen attachment to the occupational identity and status order. This allows members of cross-occupational dyads, in our case nurses and PCTs, to draw on other shared social identities, such as shared race, age, or immigration status, in their interactions. Drawing on a shared social identity at the dyad level provided members with a “dyadic toolkit” of alternative, non-occupational expertise, shared meanings, status rules, and emotional scripts that facilitated collaboration across occupational differences and improved patient care.en_US
dc.language.isoen_US
dc.publisherSage Publicationsen_US
dc.relation.isversionofhttp://dx.doi.org/10.1177/0001839214538262en_US
dc.rightsArticle is made available in accordance with the publisher's policy and may be subject to US copyright law. Please refer to the publisher's site for terms of use.en_US
dc.sourceSage Publicationsen_US
dc.titleBeyond Occupational Differences: The Importance of Cross-cutting Demographics and Dyadic Toolkits for Collaboration in a U.S. Hospitalen_US
dc.typeArticleen_US
dc.identifier.citationDiBenigno, J., and K. C. Kellogg. “Beyond Occupational Differences: The Importance of Cross-Cutting Demographics and Dyadic Toolkits for Collaboration in a U.S. Hospital.” Administrative Science Quarterly 59, no. 3 (May 30, 2014): 375–408.en_US
dc.contributor.departmentSloan School of Managementen_US
dc.contributor.mitauthorDiBenigno, Julia Marieen_US
dc.contributor.mitauthorKellogg, Katherine Cen_US
dc.relation.journalAdministrative Science Quarterlyen_US
dc.eprint.versionFinal published versionen_US
dc.type.urihttp://purl.org/eprint/type/JournalArticleen_US
eprint.statushttp://purl.org/eprint/status/PeerRevieweden_US
dspace.orderedauthorsDiBenigno, J.; Kellogg, K. C.en_US
dc.identifier.orcidhttps://orcid.org/0000-0003-4372-3498
dc.identifier.orcidhttps://orcid.org/0000-0002-0961-5082
dspace.mitauthor.errortrue
mit.licensePUBLISHER_POLICYen_US
mit.metadata.statusComplete


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