A handbook-based methodology for redesigning business processes
Author(s)Klein, Mark; Petti, Claudio
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This paper presents a structured methodology, based on the use of a Handbook of process models, for redesigning business processes. The methodology is illustrated using examples from the agri‐food supply chain domain. We discuss the strengths and weaknesses of this approach, and identify avenues for further work.
DepartmentSloan School of Management
Knowledge and Process Management
Klein, Mark, and Claudio Petti. “A Handbook-Based Methodology for Redesigning Business Processes.” Knowledge and Process Management 13, 2 (2006): 108–119 © 2006 John Wiley & Sons, Ltd
Author's final manuscript