A handbook-based methodology for redesigning business processes
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This paper presents a structured methodology, based on the use of a Handbook of process models, for redesigning business processes. The methodology is illustrated using examples from the agri‐food supply chain domain. We discuss the strengths and weaknesses of this approach, and identify avenues for further work.
Date issued
2006-05Department
Sloan School of ManagementJournal
Knowledge and Process Management
Publisher
Wiley Blackwell
Citation
Klein, Mark, and Claudio Petti. “A Handbook-Based Methodology for Redesigning Business Processes.” Knowledge and Process Management 13, 2 (2006): 108–119 © 2006 John Wiley & Sons, Ltd
Version: Author's final manuscript
ISSN
1092-4604
1099-1441